Skills required include:
- being comfortable using the telephone and face-to-face interactions;
- being able to learn new IT technologies; and
- being confident and professional.
Personal qualities include:
- adaptability;
- having attention to detail;
- having customer focus;
- having afriendly manner; and
- enjoys working as part of a team.
Main responsibilities include:
- building maintenance point of contact;
- being the first response to troubleshooting, day-to-day problem solving for SOS (case management system) and IT issues in conjunction with operations director and/or IT support providers;
- being the first response to troubleshooting and day-to-day problem solving for facilities (phones, photocopiers etc.) in conjunction with operations manager;
- assisting operations manager in ensuring health and safety procedures are maintained throughout the office;
- providing reception cover during lunch breaks and covering absence; and
- providing administration support for internal teams if cover is required.
Company benefits include:
- 25 days holiday per year, plus a day off for your birthday if it falls on a working day;
- two days' extra paid time off at Christmas from the partners;
- cash back health scheme from day one;
- access to discounts (including gym membership) and vouchers;
- life assurance and option to join private medical after six months qualifying service;
- cycle to work scheme;
- employee assistance programme; and
- discounted wills and conveyancing after probation.
Working week: Monday to Friday from 9:00am to 5:30pm (1 hour break for lunch)
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