Project manager/Advice station telephone supervisor

HFLC and its partners have been awarded funding from The Big Lottery Advice Services Transition Fund to undertake an ambitious project to transform the way advice agencies work together in the borough. We have two posts:

Project manager

Hammersmith & Fulham Law Centre  (Charity Number 287462)

Salary: £40,000 per annum pro rata

Working hours: 21 hours per week (funded until 31 August 2015)

The post holder will take the lead role in the development and implementation of the Hammersmith & Fulham 'advice station', providing direction and support to the project, forging new operational partnerships and common systems, knowledge, and raising quality standards amongst local voluntary agencies. The successful candidate will report directly to HFLC and the project steering group and have responsibility for:

• Developing strong links between partner and other advice agencies
• Project management, monitoring, project budgets, reporting and evaluation
• Management of project staff
• Raising profile and awareness of project externally.

You will need experience of developing, planning, monitoring and evaluating services or projects in the voluntary sector. You will also need significant development of partnership development and of using IT based systems. Above all, you will need strong communication and negotiation skills, and enthusiasm and tenacity to make a difference

For an application pack telephone 0203 0800 330 or email: [email protected]  

Closing date for completed applications for both posts is by 4pm Friday 1 November 2013

Advice station telephone supervisor

Hammersmith and Fulham Citizens Advice Bureaux (Charity No 1054505)

Salary: £29,950   

Fixed term: 18 months from commencement, full time

The role will be based at Hammersmith and Fulham Citizens Advice Bureaux. The supervisor will manage the delivery of the 'advice station' telephone contact line and the contact line team to ensure calls are assessed appropriately and referrals are made to the appropriate 'advice station' partners. The role is central to fostering 'frontline' communications to produce a seamless referral system between the 'advice station' partners and a seamless client journey.

This is an exciting new project aiming to change the face of advice delivery in the Borough. We require a dynamic, high performing individual who can bring out the best in their teams to deliver a high quality service under pressurised conditions. You will need to have:

• Knowledge and substantial experience of training, managing and supporting volunteers.
• Strong communication skills both written and spoken coupled with inter-personal and motivational skills
• Understanding of the sector, particularly  collaborative working amongst partner organisations 
• An understanding of managing frontline service delivery in pressurised environments
• Strong IT skills and the ability to support others to use a variety of IT based system
• The ability to motivate a team to deliver to performance targets

For an application pack for either post, please email to [email protected] or send an A4 envelope with 90p  stamp to Ivy Lewis, Hammersmith & Fulham CAB, Avonmore Library and Neighbourhood Centre, 7 North End Crescent, London W14 8TG

Closing date for completed applications for both posts is by 4pm Friday 1 November 2013