Personal injury claims advisor/paralegal
Job location
First4lawyers, Permanent House, 1 Dundas Street, Huddersfield, West Yorkshire HD1 2HE
Located in Huddersfield town centre, we are conveniently located close to the motorway network and within walking distance of the railway station meaning we are within easy commuting distance of Leeds, Wakefield, Sheffield, Bradford, Dewsbury, Halifax and Manchester
Job type
Full-time (flexible working arrangements may be considered)
About us
First4lawyers is a thriving organisation that specialises in personal injury, clinical and medical negligence law. We were recognised at national level within the industry as the Claims Management Company of the Year in both 2012 and 2013 and are the third highest participant in our sector by spend. We have a justified reputation for ethical practices and a panel of over 30 law firms containing many of the country’s top 100 practices and a clear vision to be the UK’s number one legal services provider.
A great place to work, First4lawyers is also committed to developing its people so they provide a first-class client service. In March 2015, the business was assessed against the Investors in People standards and has received formal recognition of achieving the Gold standard to reflect the substantial investment we make in our staff and their working environment.
About the role
The successful applicants will work as members of a supportive team and will manage new client claims. The role involves;
- Responding to a consistently high volume of personal injury enquiries (relating to potential road traffic accident, employers liability, public liability and clinical/medical negligence claims) over the phone
- Evaluating the legal issues relating to those enquiries
- Identifying the enquiries which meet our strict criteria and introducing those clients to our specialist panel solicitors
- Enhancing the customer experience with First4lawyers
In addition to achieving set key performance targets for both the team and individually, the successful applicants will ensure that all enquiries are handled in accordance with service level agreements and claims management regulations.
About the successful candidates
The successful candidates must demonstrate a record of achievement against the following criteria;
Essential
Qualiifcations
- Law degree, postgraduate diploma in legal practice or an equivalent qualification
Professional experience
- Knowledge and understanding of the personal injury claims process
Skills
- Working knowledge of Microsoft Office package, especially Word and Excel
- Commitment to delivering a high quality service
- Ability to engage with customers and colleagues
- Ability to remain calm and objective under pressure
- Ability to build rapport and empathise with clients
- Be self-motivated, confident and proactive
- Ability to work collaboratively with others
- Ability to organise and prioritise work
- Ability to manage time effectively
- Display an attention to detail
- Be professional and friendly at all times
- Ability to talk on the phone whilst simultaneously recording information on a case management system
- Ability to solve problems and use own initiative
Desirable
Professional experience
- Experience of assessing or handling personal injury claims within a claims management / legal services environment
- Experience of working in a target-driven and client-focused environment
Skills
- Excellent keyboard / typing skills
Successful candidates will also be able to demonstrate their personal behaviour and approach matches First4lawyers’ values as outlined below;
Quality – we are committed to delivering excellence in everything we do. The quality of our work exceeds expectations;
- You will be driven to deliver, go the extra mile and be open to learning and continual self-development
Professionalism – at First4lawyers we do what we say. We are knowledgeable, organised and efficient and work hard to ensure we go the extra mile for our clients
- You will be proactive and do what you say. You will be a role model and able to ‘grasp the nettle’
Respect – we value and support our client and our colleagues and treat everyone with dignity and respect
- You will listen to others and value diversity
Integrity – we work with the utmost integrity and accountability. Our stated values are reflected in our day to day behaviours. We set the standards in the industry and we do not cold call
- You will be open and honest, approachable, fair and reasonable
Client focus – we put the client first. We are passionate about what we do. We are committed to learning about our clients and their businesses so that we can add real value
- You will value our clients and be able to build effective partnerships
Team work – at First4lawyers we work as one team to deliver excellent results
- You will be collaborative in your approach, share ideas and help colleagues to achieve targets and goals
What happens next?
If you’re interested in working with us and want to develop your career further in an exciting and rewarding environment, please apply by emailing a covering letter and CV, telling us what you will bring to this role to the HR manager at [email protected]
Please note however that due to the volume of applications we receive, if you haven’t heard from us within four weeks, you should unfortunately assume that you have not been successful on this occasion.
First4lawyers is an equal opportunities employer and treats applications solely on merit.
Salary:
£15,000, OTE £18,600
Job type:
Full-time (flexible working arrangements may be considered)
Location:
Huddersfield (town centre)
